Crew is seeking an experienced Director of Human Resources.

Crew is an innovative hospitality group that creates and operates experience focused restaurants and nautical ventures in New York and beyond.

With a focus on stunning locations, committed employees, engaged leadership, and appealing food and beverage offerings, Crew has created an outstanding work environment with leading industry pay and great opportunities for advancement.

Crew is built on a simple premise: creating experiences that we love and sharing them with the world. Whether it’s sipping cocktails on a historic schooner overlooking New York Harbor or enjoying sustainable oysters in a cozy New Orleans hideaway, we focus on making the places we wish existed.

Crew's award-winning restaurants include Grand Banks (Tribeca), Holywater (Tribeca), Pilot (Brooklyn Heights), High Tide (Dumbo), Drift In (West Village), Island Oyster, (Governors Island), and Seaworthy (New Orleans). And there are more on the way.

Crew’s flagship restaurant, Grand Banks, was named "The Absolute Best Waterfront Restaurant in New York" by New York Magazine, one of the “Best Waterfront Restaurants in the World” by CNN Travel, "Best Outdoor Dining in New York City" by The Village Voice, "Best Oyster Bar in New York City" by The New York Observer, and one of the "Three Best Bars in New York" by Conde Nast Traveler.

Seaworthy topped Eater's monthly Heatmap of New Orleans Restaurants for six months post opening, and was named "Seafood Restaurant of the Year" by New Orleans Magazine, and one of New Orleans "Five Best New Restaurants" by the Times Picayune.

Vogue has named Grand Banks, Island Oyster, and Pilot the top three places to drink outside in New York City; AM New York named Pilot the Best Boat Bar in New York City; and Island Oyster was nominated for a James Beard Foundation Award for Restaurant Design.

Holywater, Crew’s most recent venture, spent it’s first six months on Eaters list of NYC’s Hottest New Cocktail bars and it’s launch was celebrated by The New York Times, Town & Country, Elle Decor, and more. https://crewny.com/

The Human Resources Director will be a strategic partner among the leadership team and a mentor to all employees. The individual is responsible for HR oversight of the entire organization including all restaurants and maritime operations. The role will report to the company’s President and Vice President and will work closely with the Director of Operations. 

Responsibilities:

• Ensure company-wide compliance with all internal policies, as well as applicable local, state, and federal laws and regulations.
• Develop and implement company-wide HR SOPs for streamlined workflow and complete compliance.
• Administer all compensation, benefits, and leave. 
• Oversee talent acquisition; implement effective recruitment strategies and hiring practices. 
• Maintain and periodically audit all employee files (managed digitally) in compliance with applicable laws and company standards.
• Edit and manage company documents and policy books as necessary.
• Develop strategies for and participate in employee and manager performance reviews aligned with organizational direction and objectives. 
• Maintain a role model presence throughout the organization fostering collaboration between management and employees to improve communication and culture.
• Manage seasonal layoffs and provide administrative support for the offboarding of 350+ employees.
• Maintain full compliance with relevant jurisdiction at all venues, and perform periodic audits to confirm such. Provide training to venue management on necessary legal protocols, and manage adherence. 
• Create and implement SOPs to minimize employee hiring costs and employee attrition.
• Develop, train, coach, and supervise managers in matters of People Management (including conflict resolution).
• Provide consultation and execute improvements to company Human Resources and employment processes. 
• Build and maintain relationships with external entities as relevant to HR systems, insurance, compliance, and payroll. 
• Complete weekly payroll processing for all Crew venues.
• Expediently resolve employee grievances and maintain communication with hourly and management staff. Perform investigations as needed, maintaining detailed documentation of conflicts and resolutions.
• Manage Time Off Policy use and activity across all staff levels (hourly, management, and senior leadership).

Qualifications:

• Possesses in-depth knowledge of federal, state and local employment law, compensation, wage & benefits, organizational planning, organizational development, employee relations, safety, training and development.
• Ability to work in a fast paced environment and be self-motivate.
• Demonstrated ability to lead and develop junior HR staff members.
• Demonstrated ability to multitask and manage complicated scenarios
• Demonstrated ability to meet deadlines.
• Ability to maintain confidentiality of all aspects of job responsibilities.
• Ability to maintain a composure as well as a positive and professional demeanor at all times.

• Bachelor's degree, Human Resources or similar competency a plus
• Minimum 4 years of leadership experience in Human Resources
• Excellent verbal communication skills
• Excellent written communication skills
• General knowledge of industry safety standards and procedures
• Organizational skills
• PHR, SPHR, SHRM-SCP, or comparable certification
• Polished personal presentation; grooming meets Company standards, as outlined by Employee Handbook
• Proficiency with computer-based technologies
• Ability to perform essential job functions when working in a high business volume, fast-paced environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. Employee must be able to visit multiple venues on a given day.

We were raised in the hospitality industry and have come to believe that the highest calling is treating people well, making them feel at home, and communing over good food and drinks. It brings us all together. 

We believe everyone should work in an environment where they are well compensated, culturally enriched, and treated with respect. Across the spectrum of our workforce, our employees take home industry leading income.

Crew (including affiliates) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law.

We use E-Verify to confirm the identity and employment eligibility of all new hires.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. See Employee Anchor for a comprehensive list of all employee benefits, and refer to plan documents for all specifics, rules, and requirements of plans - above info is highlight information only and is subject to eligibility provisions, and the content of plan and Crew documents. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.